Keep your reputation and drivers safe
Make sure your fleet is a reflection of your business
Every time your vehicles leave the yard, they inform the outside world about your company. Wherever your vehicle travels, and your driver delivers, the process leads back to you. With fleet management software, you can rest assured your fleet is performing at a satisfactory rate, and that your customers know it. The software allows businesses to reduce accidents, maintain safe driving behavior, and cultivate positive relationships with customers.
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Driver Performance
How can more of my drivers become top performers?
Teletrac Navman’s DRIVE app provides high-power navigation and messaging tools to keep drivers performing at their best. With the navigation’s continuous visibility options—drivers can follow a route via color-coded mapping and turn-by-turn, voice-guide directions. With a variety of map views, the app helps drivers see where they’re going while considering speed limits and other road restrictions, such as weight/height guidelines on city streets. Drivers can use the user-friendly QWERTY keyboard to quickly enter locations by street, zip code, city, intersection or point of interest, at any time.
DRIVE's messaging app integrates with DIRECTOR software to ensure clear communication between vehicle operators and dispatch. Users can send instant messages in canned, form fill or free text, whether it’s for job-site arrivals and departures or details and availability. Managers can use the app’s two-way messaging capabilities to send routes and other important information directly to the vehicle’s in-cab display. The app’s split-screen technology lets operators see incoming message notices while navigation guides them to their next job or location.
Safe Driving
How can I reduce accidents and promote safe driving?
DIRECTOR’s Safety Analytics module provides deep insight into driving behavior. This tool instantly alerts businesses via SMS or email about unsafe driving behavior including speeding, stop sign violations, harsh braking, and harsh cornering, ensuring that further unsafe driving behavior or potential accidents are stopped in their tracks.
The software also provides event replay features to review past driving behavior per vehicle, per driver. Safety Analytics is an excellent tool to train and coach drivers to improve their habits on the road, reducing accidents and giving customers peace of mind.
Customer Satisfaction
What does it take to build a loyal customer base?
Satisfactory and sustainable customer relations start with getting jobs done as ordered and on time. Word of mouth travels fast. Customer satisfaction is the cornerstone of creating a positive reputation.
DIRECTOR provides the routing and reporting tools needed to get drivers out to jobs and see how effectively they deliver every time. The platform also provides dispatchers real-time communication tools to stay in close contact with drivers, enabling them to give customers updates on jobs in progress.
Empower Your Team
How can I build stronger fleet managers?
Strong fleet managers communicate. They look at what their drivers are doing and they help them improve their performance. DIRECTOR provides managers the tools they need for this kind of coaching and support. The platform not only produces details into driver behavior, it helps build achievable plans for a stronger future.
Two-way messaging lets dispatchers provide real-time feedback throughout a driver’s day, and check in on progress. Driver Scorecards help vehicle operators understand how they can improve over time. These tools combined in DIRECTOR help fleet managers steadily build high-performing skills to best serve staff and customers.
Delight Customers
What can I do to consistently provide quality service?
It’s no secret that quality is driven by a commitment to doing things well. In fleet management, the difference between “getting the job done” and “getting the job done well” is miles and mountains apart. Managing your fleet well means that customers are delighted with the service you provide. It means your drivers are on time and projects are completed on schedule. The service you provide helps your name remain top of mind with customers.
DIRECTOR helps managers reach their goals faster and more effectively with tools that help build better customer service, faster delivery times and reliable employees to do the job right every time.
