Challenge:
Iplex Pipelines, a leading supplier of piping solutions, faced significant challenges in managing delivery transparency for its customers. With an average of six phone calls required to estimate the expected time of arrival for a single delivery, the process was inefficient and frustrating for both the company and its customers. Coordinating deliveries for approximately 100 vehicles across 14 sites in Australia proved to be complex and cumbersome, making it difficult to uphold the company’s motto of “Where they want it, in full, on time.” It was clear that changes were necessary to streamline operations and enhance customer communication.
Teletrac Navman provides a wholesome system, delivering items and transparency to our customers.
- Ronnie Smolinski
Solution:
To address these challenges, Iplex Pipelines collaborated with Teletrac Navman to implement the Direct Route software, which provided improved visibility and route optimisation for their deliveries. This software calculates the best delivery routes and expected arrival times based on product details and destinations. Real-time tracking allows Iplex to keep customers informed about their delivery status instantly. Ronnie Smolinski, Logistics Strategy Manager at Iplex, emphasized that their focus hasn't necessarily been tracking deliveries, but rather giving their customers the added service.
Results:
The implementation of Teletrac Navman's solutions has led to significant improvements for Iplex Pipelines, as summarised below:
- Enhanced Customer Communication: Customers receive real-time updates on delivery status.
- Reduced Hardware Costs: Hardware expenses halved over five years since adopting new devices.
- Streamlined Delivery Processes: Improved efficiency with real-time data processing and reduced paperwork.
About Ipex Pipelines:
Iplex Pipelines specialises in supplying piping solutions for various applications, focusing on delivering exceptional service and maintaining strong customer relationships. By leveraging Teletrac Navman's technology, Iplex Pipelines has significantly improved its delivery management and customer communication processes, differentiating itself in the market. The company plans to continue refining its customer feedback processes with Teletrac Navman to gain further insights and enhance service delivery.