Challenge:
Go West Tours is Western Australia’s leading supplier of modern charter, rental and tour vehicles, servicing the mining, education, tourism and government sectors as well as private parties. It has become one of Australia’s most respected integrated transport providers, employing more than 200 staff across seven agencies.
As part of the organisation’s growth strategy, the business wanted to ensure it continued to offer the latest technology system to clients to track and manage vehicle speed, driver fatigue, maintenance and safety. Go West turned to Teletrac Navman to develop a bespoke solution with the broad range of capability it required.
Teletrac Navman’s solution specialists worked closely with Go West to create a tailor-made system including passenger scanning, fatigue management, geo-fencing, speed management, GPS vehicle tracking and electronic document management. The customer solution provided comprehensive data harvesting and analysis so the business could track each trip electronically and improve reporting accuracy.
While making the transition to a fleet management system and telematics, the COVID-19 outbreak unfolded which required Go West to implement contact tracing technology and manage social distancing with a very short turnaround time. It needed technology that would facilitate these requirements quickly and seamlessly.
The success we’ve experienced using Teletrac Navman’s technology has given us the confidence to explore new features of the system to address existing business needs, such as more fine-tuning of vehicle maintenance and driver management.
Solution:
Go West Tours implemented Teletrac Navman’s comprehensive suite of telematics solutions in more than 100 of its buses. A key part of the solution is an in-vehicle compliance and productivity tool, alongside telematics that provides GPS tracking capabilities, speed management and card reading technology.
With electronic pre-start capabilities and a new digital process to manage documentation, such as risk assessments, the business streamlined complex compliance requirements while ensuring safety and easy measurability. Teletrac Navman understood the sensitivities of the cultural change required to get the drivers on board with the new processes and platforms. The team hosted a series of onboarding sessions for the staff at Go West Tours so they could quickly and effectively adopt the new technology.
This change also had to coincide with the acquisition of 50 new 50-seater buses being rolled out over two months across five different mining sites. Tablet style data importing, work diary logging and electronic pre-starts were new to bus drivers but training and the user-friendly nature of Teletrac Navman’s product suite helped Go West achieve the all-important acceptance from drivers while meeting the implementation deadline.
The whole process also occurred not long before the COVID-19 pandemic, which resulted in a change in operations. New requirements such as contact tracing needed to be implemented immediately and Go West turned to Teletrac to quickly implement the technology. Teletrac was able to rapidly provide functionality such as identifying passengers as they boarded buses using RFID cards and QR codes to coincide with the new contact tracing legislation.
Results:
Since adopting the Teletrac Navman platform, Go West Tours has experienced significant improvements in its operations:
- Enhanced Decision-Making and Transparency: Senior managers now have access to comprehensive data, allowing for informed decision-making and a clearer understanding of business operations.
- Increased Efficiency and Safety: The implementation of geo-fencing and high-definition location data has streamlined fuel tax credit calculations, while in-cabin systems provide speed alerts and messaging capabilities, enhancing driver safety and engagement.
- Improved Driver Performance and Satisfaction: The technology has empowered drivers, fostering a positive relationship with the system and promoting higher levels of performance and job satisfaction.
About Go West Tours:
Go West Tours is Western Australia’s leading supplier of modern charter, rental and tour vehicles, servicing the mining, education, tourism and government sectors as well as private parties. It has become one of Australia’s most respected integrated transport providers, employing more than 200 staff across seven agencies in Western Australia. Enjoying a reputation for providing safe and reliable transport, the company is the preferred choice for Australia’s blue-chip companies, particularly in the mining space. It has established strong relationships with resources companies to develop tailored transport solutions that meet clients’ unique needs.