Challenge:
Fulton Hogan Transport, a family-owned company with over 80 years of experience, faced significant challenges in managing their bitumen deliveries after securing large contracts in Victoria in 2013. The increased workload complicated scheduling, particularly since bitumen is classified as a dangerous good, and the penalties for missing delivery windows ranged from $2,500 to $3,000 per hour. At the time, deliveries were managed through spreadsheets and various forms of communication, which was time-consuming and prone to human error. Jeff Sherriff, National Transport Manager noted, that in the first year of these projects, they received penalties for late and cold deliveries due to a breakdown in communication.
Since implementing this system, We've met all of our delivery requirements, and our customer experience has improved substantially.
Solution:
To address these issues, Fulton Hogan turned to TransTech, a division of Teletrac Navman, with which they already had a strong partnership. TransTech recommended the implementation of CMS Transport Systems’ Freight 2020 transport management software, which would allow Fulton Hogan to enter, build, cost, and schedule each job more effectively. The integration of TransTech’s SmartJobs job management application enabled drivers to input delivery details directly on a ruggedised iFace tablet, including critical information such as temperature and weight.
Looking ahead, Fulton Hogan is considering further automation of temperature monitoring to allow customers real-time access to their bitumen orders.
We’ve found the iFace very easy to use. It is quite intuitive and even our older generation drivers, who may not be as familiar with this type of technology, don’t have any issues using it.
- Jeff Sheriff
Results:
The implementation of these technologies has led to substantial improvements for Fulton Hogan Transport, as summarised below:
- On-Time Deliveries: Achieved all delivery requirements without penalties.
- Enhanced Customer Experience: Improved communication and service quality for customers.
- Better Compliance Management: Streamlined processes for managing obligations as a dangerous goods carrier.
About Fulton Hogan Transport:
Fulton Hogan Transport is a reputable, family-owned company with a long-standing tradition of providing reliable transport services. By leveraging innovative technologies from TransTech, they have enhanced their delivery management processes and ensured compliance with safety regulations. Sherriff emphasised the importance of safety and compliance, saying, “The community expects, and rightly demands, a safe and efficient transport industry. With the help of TransTech’s solutions, we provide them real assurance that our safety and compliance is top class.”