Challenge:
Bark King is a family-owned business that manufactures and distributes quality natural barks and mulches throughout Victoria. With over 30 years of experience, the company prides itself on delivering top-quality products, same-day delivery, and excellent customer service. However, to maintain a competitive edge, Bark King sought a solution for better visibility over their fleet, improved job scheduling, and reduced reliance on two-way radios.
Owner Jeff Johnson stated, “We saw a few systems that did the job but were cost prohibitive. Then we trialed Teletrac Navman's solution. We liked it immediately and it’s very cost-effective. Today we’ve got the system installed in ten trucks and we’ve never looked back.”
Teletrac Navman is cost-effective to run and it saves us money. By scheduling jobs based on a truck’s location, we save on fuel as well as truck wear and tear.
- Lynne Watkins, Business Manager
Solution:
Upon installing Navman Wireless, Bark King experienced immediate improvements in efficiency. With the Navman Wireless OnlineAVL2 screen, the dispatcher can see which trucks are back at the base and which are still out, allowing for real-time job allocation. This visibility enables Bark King to complete more jobs in a day by optimising routes and minimising unnecessary travel.
It’s so easy for Julie, our Job Dispatcher, to plan each day. She schedules the early morning jobs the night before so the guys can start at 6 or 7am.
- Lynne Watkins
Results:
The implementation of Navman Wireless has led to several significant benefits for Bark King. The results are as follows:
- Improved Job Scheduling: Enhanced visibility of truck locations.
- Increased Job Completion: More jobs completed per day.
- Excellent Customer Service: Accurate updates for customers regarding delivery times.
Watkins explains, “Same-day delivery is definitely one of our strengths over our competitors. Teletrac Navman enables us to maintain this edge because we’ve got such good visibility and control over our fleet.”
About Bark King:
Bark King has established itself as a trusted supplier of natural barks and mulches in Victoria for over three decades. With a commitment to quality products and exceptional customer service, Bark King continues to innovate and improve its operations to stay ahead in the competitive market. The integration of Teletrac Navman technology has further solidified their position as a leader in their industry, ensuring timely deliveries and enhanced customer satisfaction.